Handling rejected/redirected loads (freight movements)

In the event that a load (freight movement) is rejected and redirected, you can handle it using the following methods.

To note, if the rejected freight movement was outloaded against a Grower's storage, the outload tonnages will need to be inloaded back into the Grower's storage. 

• Refer to article: Adding and removing stock (inloading and outloading)

Method 1 - Manual:

1. Identify the freight movement that was rejected and redirected to e.g. another delivery site.
2. On said freight movement's details page, on the top right-hand side of the page, you will see a section titled 'Movement Complete Request', click on X REJECT LOAD.
   • This will reject the load against its existing Freight Order/Contract.
3. Once rejected, if it is against a:
   • Freight Order: void the freight order/sub-allocated freight order. 
     • Refer to article: Voiding a freight order
   • Contract: if the freight movement was created directly against a contract, no action is required.
4. Next, if there is a need, create a new Freight Order, and re-do the freight movement against it.
   • You can account for any extra charges by adding an Overs Rate when creating/editing the new freight movement.
   • Refer to article: Creating a freight movement
5. If the rejected load was redirected and was able to fill another freight order/contract, re-do the freight movement against it.