Introduction

Occasionally, users may encounter situations where they are unable to edit the outload/inload details of a freight movement on the AgriChain platform. This article outlines the common factors that may prevent users from making edits to freight movements and provides insights into possible resolutions.

Factors Preventing Editing

Completed Status

If the relevant counterparty has marked the freight movement as completed, editing of the outload and inload details will be restricted. Once a movement is completed, it signifies that the delivery has been finalised, and further changes are not permitted.

Rejection by Counterparty

If the relevant counterparty has rejected the freight movement, editing capabilities will also be disabled. A rejected movement indicates that the delivery was not accepted or was deemed unsatisfactory by the counterparty, and adjustments cannot be made post-rejection.

Resolving Issues

Communication

Contact the relevant counterparty to discuss any necessary changes or corrections to the freight movement. Communication and collaboration are essential for resolving discrepancies and ensuring accurate records.

Review Process

Review the details of the freight movement to ensure accuracy and completeness. If discrepancies are identified, communicate with the counterparty to address concerns and determine the appropriate course of action.

FAQs

Q: Why am I unable to edit the outload/inload details of a freight movement?

A: Editing restrictions may apply if the freight movement has been marked as completed by the relevant counterparty or if it has been rejected. These statuses indicate that the delivery process has been finalised or terminated, limiting further modifications.

Q: What should I do if I need to make changes to a completed or rejected freight movement?

A: Contact the relevant counterparty to discuss the required changes and seek their cooperation in resolving the issue. Clear communication and collaboration are essential for addressing discrepancies and ensuring accurate record-keeping.

Q: Can edits be made to a freight movement after it has been marked as completed?

A: No, editing capabilities are restricted once a freight movement has been marked as completed. It signifies that the delivery process has been finalized and further modifications are not permitted.